FAQs

Yes, in order for us to help you achieve the best results we need to establish the root cause of the problem. That is why your first appointment with us is 1 hour, it gives us enough time to consult, assess and treat, all during your first appointment. Our sports and deep tissue massage therapist can see you without a consultation for a one-off appointment.

Our sports and deep tissue massage therapist can see you without a consultation for a one-off appointment. We would only recommend this option if the injury was a basic pull or strain of a muscle. It is best to call reception and ask for a 10 minute discovery call with one of our specialists to determine who the best person would be to see.

Yes, there is parking straight outside, completely free.

We are a 15 minute walk from Gidea Park Station which is a 30 minutes from Liverpool Street or 22 minutes from Stratford International or a faster train is quicker.

The best way to book is by telephone. Our reception is covered 9-3 pm most days. We don’t always have someone at reception due to holidays etc and sometimes our therapists are working with their patients only. Where possible we ask for you to call to arrange an appointment, book a free discovery call, and pay your fee.

We have a no shoe policy, if you have bear feet please bring socks with you. There is a tray and shoe rack by the door to place your shoes into when you arrive. 

In order to cancel or rearrange your appointment please only call on 01708 782 026 or text or call the clinic mobile on 07702 809 505.

There is a cancellation fee of £25.00 after 48 hours, cancellation on the day or a failure to attend there will be a full value of your treatment charged. We do not routinely check our emails, Facebook, or Instagram so please do not contact us about changing your appointment via those channels.

We understand emergencies arise but with little to any notice, it is difficult for us to contact patients on our waiting list to offer the available slot and to, in turn, be available. Giving us 48 hours allows the front of the house to make the relevant changes to our practitioner’s diaries. Each and every missed appointment does have an impact on us.

For Podiatry patients please contact our dedicated Podiatry Line on 01708 728 498 / 07915 245 636. Podiatry patients it is 4 days cancellation notice.

Our cancellation policy is also in the confirmation email that will be sent upon booking an appointment.

Yes of course, this is available for all our services except for Podiatry. Our vouchers are printed on thick card, of a business card size popped into a high quality black envelope, it can easily be kept in a purse or a wallet and has a 6 month expiry. During Christmas time we offer these vouchers in the same format within a large Bauble and velvet ribbon option. There is no extra charge for our standard vouchers but there is a £4.50 charge for our beautiful Christmas Baubles which will be out from the 4th of November. It is best to call in and one of the team will go through options and pricing. A voucher can be collected on the same day or it can be picked up at your next appointment with us. 

Unfortunately, the only service we carry out at patients homes is Podiatry with Manjit specifically for housebound patients. To make relevant enquiries please contact the dedicated Podiatry line on 01708 728 498 / 07915 245 636 where we can answer any questions you may have.